The Sterling Silver Zen Moon HeidiJHale Designs Factory Shop

Fast Shipping and Professional Packaging

Our long-standing relationship with UPS FedEx DHL and other international carriers lets us offer a range of shipping services. Our warehouse personnel will pack each item according to our strict specifications. Prior to shipping, your goods are carefully examined and safely secured. Every day, we deliver to thousands of customers in multiple countries. This demonstrates our dedication to be the largest online retailer in the world. The warehouses and centers for distribution are located in Europe and the USA.

Orders with more than 1 item are given processing time according to each item.

Before shipping, we will examine the items ordered carefully before shipping. Today, most orders will be shipped within 48 hours. The delivery time will be between 3-7 days.

Returns

Stock is dynamic. It's not completely managed by us, as we are involved with multiple organizations, such as the factory and the storage. The actual stock levels can fluctuate at any point. It's possible that your order will be unable to fill once you've placed your order.

The policy is 30 days. However, if thirty days have passed from the date you purchased the item, we will not be able to offer you a return or exchange.

You are able to return an item in the event that it is not used and in the same condition as when you received it. The item must be in its original packaging.